At Investintech, we have always prided ourselves on providing the best PDF customer service and technical support in the business. As a way of ensuring that our technical and customer support maintains the gold standard that our users expect, we offer two levels of support.
With every license of our software purchased from Investintech, you are entitled to our complementary support. Free support is included via our online knowledge base and also by email for holders of the current version of our software products. Our free support queries are typically addresses after queries from those with our Software Advantage Plan.
Most support queries should be able to be addressed by our extensive knowledge base. It includes topics that range from licensing and upgrade questions to error messages and conversion issues. The database is comprehensive and filled with resolutions to common tech issues and FAQs collected over time. We are always updating it with new issues as they come in.
If you cannot find an answer to your question, send us a suggestion via our feedback form and we will look into adding your issue into the database.
For those users and organizations that want front of the line, priority support and upgrades, our Premium Support plan is the way to go. Our Premium Support package is a paid, priority based approach to providing first-rate customer and technical support to our users. The features of our subscription package ensure that you get increased response times for urgent issues and quicker escalation for more complex problems.
The goal of our Software Advantage Plan is to put you at the front of the line. As a subscriber, you can benefit from a one-on-one approach with our customer and technical support teams.
By purchasing a subscription, you get:
Start taking immediate advantage of your Software Advantage account the minute you subscribe. With Software Advantage, you’ll always have the latest software build and the best customer support available.
The Software Advantage Plan is available for the following desktop products:
The Software Advantage Plan is offered as one subscription per license purchased.
Once subscribed, you will receive a subscription code. You can then call in, contact us via email or log into your personalized portal. Whenever you reference this code in your email or in your call, we will push your issue to the front of the line where you will gain access to immediate support for your needs.
Logging into your portal will give you hands on access to customer service. Submit issue tickets directly to customer support, stay updated on the status of your open requests, and see which product updates and upgrades are available to download.
A Software Advantage Plan subscription is available for $39.95/year.
Subscribing is quick and easy. You can purchase a Software Advantage Plan subscription online through our website shopping cart here.
Once we receive your order, you are automatically registered and can start taking advantage of your subscription membership immediately.