Documents Processing Events And Troubleshooting

The treatment of a document (file) starts when it has been placed into a Watch folder or received via Email (in the last case PDF Server shows a notification message — to simplify the file processing tracing).

After a document (file) has been placed into a Watch folder or received via Email, PDF Server either starts processing it immediately (if there is a suitable free thread) or puts it into the processing queue (see “How to view the processing queue and remove particular jobs from it” for details on managing files placed into the processing queue).

Here is the sequence of events happening after PDF Server starts processing the file (the corresponding notifications will appear in the Log window — see Fig. 4 — and will be written in the Log file):

If an exception arises, then the error notification will appear in both Log and Error Log windows and the corresponding information will be either sent via Email to the user (in case if the original file has been received via Email) or placed into the corresponding Out folder13 (in case if the original file has been placed into a Watch folder).

If the exception arises before the conversion/creation is finished, the original file will be placed into the Failed folder.

If it arises during sending the result via Email, the original file will be placed according to the current configuration settings (i. e. to Result folder or to Processed folder or to the Recycle bin) but the result will be placed into ResendEmail subfolder of the Failed folder. If the Email system is working, and there is a problem with sending the particular file (e g. it is too big), PDF Server will send a notification to the user via Email as well.