Unfortunately, our products cannot always replicate the fonts shown in a PDF document. This is most often the case where the font in the PDF file is embedded. Embedded fonts can not be perfectly extracted since most embedded font formats used in PDF are not recognized by Word and also because using such fonts could constitute copyright infringement due to their proprietary nature.

As such; Word will try to find the best possible match from the fonts available on your computer, or if no match is possible at all, it will default to Times New Roman.
The best solution is therefore to allow the conversion to occur and then to select the document text and change the font manually (from the list of available fonts in Word) to the one that is most aesthetically pleasing to you.

I used your product to convert a PDF file to Word using Office 2003. All went well until I gave the converted file to a co-worker who has Office 2000. The output my co-worker saw looks like postscript output. When I view it in Office 2003 it looks great. What is the problem?

The problem here is that users with Office 2003 will create Word 2003 (XML) files. Word 2003 files are NOT compatible with previous versions of Word. In other words, old Word versions cannot directly open them. The solution here is a simple one: as soon as the file is converted, go to “Save As…” and in file format choose “Word Document” instead of default “XML Document”. Word will the save the file as an ordinary Word file that can be viewed by users with older versions of Word.