The two most common problems for this issue are the following: You may have downloaded and tried one product but purchased a PIN for another. To solve this problem, simply ensure that the PIN you purchased is for the product you downloaded and tried before you purchased.

A second common cause is that the demo version of the product you downloaded from our website is a slightly older version and therefore does not work with the PIN number you received (periodically we make small fixes to our products and then post them online). As such, we recommend you remove the demo version of the application from your computer and download the most recent version from our website.

You can download the most recent version of Able2Extract by clicking here:
http://www.investintech.com/download/InstallAble2Extract.exe

You can download the most recent version of Able2Doc by clicking here:
http://www.investintech.com/download/InstallAble2Doc.exe

When prompted after installation, enter the PIN you received and the invalid PIN problem should be resolved.

If the above does not solve your problem, please email techsupport@investintech.com and we will get it working for you.