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| Able2Extract 4.0 Index Tutorial Selection Troubleshooting |
Troubleshooting
Frequently Asked QuestionsThe following is a resource for our customers that answers our most frequent product questions for Investintech's products - Able2Extract and Able2Doc. The resource is broken into a variety of categories: 1.0 General QuestionsMy tech support question is very urgent. How can I get it answered faster? Unlike many other companies, we appreciate the feedback, the ideas and the tech support queries we receive. We respond to all queries we receive and we do our best to resolve any problems related to our products. To get the fastest possible response/resolution to your issue from us, do the following:
You can also call our tech support line at (416) 920-2539 during regular business hours (M-F 9am-6pm Eastern Standard Time) 2.0 PIN Related IssuesMy PIN number does not work when I enter it. I get the message: “Invalid PIN number”? The two most common problems for this issue are the following:
You can
download the most recent version of Able2Extract v.5.0 by clicking here: You can
download the most recent version of Able2Extract Professional by clicking here: You can
download the most recent version of Able2Doc v.4.0 by clicking here: You can
download the most recent version of Able2Doc Professional by clicking here: When prompted after installation, enter the PIN you received and the invalid PIN problem should be resolved. If the above does not solve your problem, please email techsupport@investintech.com and we will get it working for you. I just licensed one of your products and all I received was a PIN number. What do I do now? When you purchase our products online, you will receive a 12-digit PIN number. This PIN number will entitle you to activate the full version of the product you purchased. The PIN number shows up on the screen after your transaction has been confirmed and it is also included in the confirmation receipt you receive by email. In order to activate the full version of the product you purchased, you will need to input this PIN number into the demo version you downloaded online. You can
download the most recent version of Able2Extract v.5.0 by clicking here: You can
download the most recent version of Able2Extract Professional by clicking here: You can
download the most recent version of Able2Doc v.4.0 by clicking here: You can
download the most recent version of Able2Doc Professional by clicking here: When prompted after installation, enter the PIN you received upon purchase. 4.0 Conversion Related IssuesI converted my PDF document to Word but the font in the Word document differs from the PDF fonts. How can I make it produce a font similar to the one in the PDF? Unfortunately, our products cannot always replicate the fonts shown in a PDF document. This is most often the case where the font in the PDF file is embedded. Embedded fonts can not be perfectly extracted since most embedded font formats used in PDF are not recognized by Word and also because using such fonts could constitute copyright infringement due to their proprietary nature. As such, Word will try to find the best possible match from the fonts available on your computer, or if no match is possible at all, it will default to Times New Roman. The best solution is therefore to allow the conversion to occur and then to select the document text and change the font manually (from the list of available fonts in Word) to the one that is most aesthetically pleasing to you. I used your product to convert a PDF file to Word using Office 2003. All went well until I gave the converted file to a co-worker who has Office 2000. The output my co-worker saw looks like postscript output. When I view it in Office 2003 it looks great. What is the problem? The problem here is that users with Office 2003 will create Word 2003 (XML) files. Word 2003 files are NOT compatible with previous versions of Word. In other words, old Word versions cannot directly open them. The solution here is a simple one: as soon as the file is converted, go to “Save As…” and in file format choose “Word Document” instead of default “XML Document”. Word will the save the file as an ordinary Word file that can be viewed by users with older versions of Word. 4.0 Error MessagesI am receiving the error message "parameter is incorrect" when opening a PDF file. How can I fix this? The most common cause of this error is that the source PDF file may be damaged. To fix this problem, try returning to where you got the PDF document and try re-downloading the document or regenerating it. If you cannot do so or doing this does not solve the problem, please send us an email with the file attached to techsupport@investintech.com and we will try to determine the cause and see if it can be repaired. I keep getting the error message “unable to launch Microsoft Word”. I have restarted my computer and I am still getting the same message. The cause of this is error is that Microsoft Word is not completely installed on your computer. In order to rectify this problem, follow these simple steps:
If the above does not work, you can also try to manually open Word prior to undertaking the conversion with Able2Extract or Able2Doc. With Able2Doc or Able2Extract, you can also attempt the PDF-to-Word RTF conversion. This will work even if your computer has no Word installed. I keep getting the error message “Could not Launch Microsoft Excel -Try a few seconds Later or restart your computer.” The cause of this is error is that Microsoft Excel is not completely installed on your computer. In order to rectify this problem, follow these simple steps:
If the above does not work, you can also try to manually open Excel prior to undertaking the conversion with Able2Extract. Fatal internal error #16 This error is very rare and should never occur. If you are receiving this error, please send us an email with the file attached to techsupport@investintech.com I am getting the message “Fatal Internal Error #24” This error indicates that the conversion to Excel has started but somewhere along the way it hit a snag with Excel. One possible error may be how big the selection is that is being converted. Excel spreadsheets have a 65,000 thousand row limit. As such more than 100-200 pages should not be converted into a single workbook at a time. This will ensure that the conversion limit is not reached. If you are receiving this error, please feel free to send us an email with the file attached to techsupport@investintech.com 5.0 Product Capability QuestionsHow can I extract text from a PDF using vb.net Investintech has PDF-to-Text extraction available as a Windows DLL. The Windows DLL can be called from Visual Basic. If you would like to know more, we can send out a demo/test version of the Investintech SDK that includes this DLL and a simple Visual Basic example of how to use it. Please email sales@investintech.com for more details Do you have a command line version of Able2Extract and Able2Doc that could be used on a web server to dynamically convert files? For the application described above, it would probably be most appropriate to use the DLL version of Investintech’s conversion technology. Investintech also has a command line version, which is most appropriate for shell (command line) scripting than for integration into web server system. Do Able2Extract and Able2Doc have a version that works in a batch/unattended mode? Both Able2Extract and Able2Doc have batch solutions available . It is in the form of a command line program. In this mode, users give the name of a source PDF file and the name of the destination Excel file. The rest is then done automatically. This version is not currently available for download on the Internet. 6.0 Excel Related IssuesOn your PDF to Excel conversion capability - can you convert colour-coding within reports and the colour keys to Excel? Yes. As an example, in a conversion from PDF to Excel, the red letters in a PDF would be converted to red in Excel, green to green etc. The only exception is white, or almost white letters in PDF - they are converted to black; since white-on-white is not visible and people can be confused with such a conversion. I have a PDF file with very long numbers in it. For example, the number as it appears in one column is: 447787574382. However, when converted to Excel, the number that appears in the Excel cell is: .47788+11. What is the problem here? This is simply default Excel behaviour. Numbers that are very long (such as 447787574382) are represented in exponential notation. The solution to this is to: do the conversion, then select ALL the numbers from number column and then right click on them and choose “Format Cells” option. Then instead of “General” choose “Number” and set number of decimal places to 0. 7.0 Product Limitation QuestionsI used the Able2Extract demo on a PDF file and I understand that every 8th cell would be converted to DEMO's. However, the output results show that certain cells are consistently replaced with DEMO's. I tried selecting from different starting points on the PDF document and selecting just the 3 pieces of data (cells) by themselves, but they still appeared as DEMO's in all the conversions to excel. Is this an inability to read the data and if so, is there a work around? No, this is not an inability to read the data. "Every 8th cell" is meant to mean that the cells on the page are numbered from first to last. They are then are stored internally and every 8th cell is DEMOed out. PDF is not a sequential document format... that is, for example, table cells can be added row-by-row or column-by-column or any other order (or no order whatsoever). So that is why sometimes "every 8th cell" does not look exactly as every 8th to human user - but if you count the number of cells and then count the number of DEMOed out cells - you will see that the ratio is 1:8 for the page as a whole. The Selection makes no difference. Cells are numbered based on their page position, not their position in a selected part of the document. Portions of small graphics contained in my PDF document do not convert and I am not able to highlight these portions individually either. While they appear fine when opened in your software, they won’t convert into word. The graphics in your file consist of many very small bitmap images. Able2Extract and Able2Doc ignore bitmap images that are very small and are below certain dimensions - it does not convert them to Word. The reason for this is that Word works very poorly (crashes etc) when it is overloaded with huge number of images on a single page. So we really had no choice than to do this – Word can’t consume so many images at one time. I have a PDF file that is over 9 megabytes in size and is approximately 1100 pages long. The program was not able to complete opening the file and had to be closed from task manager as it was clearly "not responding". Are you aware of a PDF file size limitation with your products? Our products are specially designed to work with extra-large PDF files. For example, we have successfully opened and converted a 500MB PDF file. The cause of this non-response may be system or memory related. Older computers with less virtual memory may have a more difficult time opening and converting a very large PDF file. We are always very interested to receive files that do not work with Able2Extract or Able2Doc. As such, please feel free to send us an email with the file attached to techsupport@investintech.com
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